With Steve and me getting our iPhones setup with a shared data plan at AT&T, I wanted to do the courtesy of visiting my nearest Spring corporate store to check on closing account issues, along with early termination details. While the gentleman who eventually helped us was pleasant and informative, the woman who “greeted” us upon our arrival could only generously described as “sullen”. So not impressed.
I explained that I wanted to take care of “account issues”. The woman asked, with a tone of impatience, “what kind of account issue”? My response: “early termination stuff”. It wasn’t like she was doing this to all of the visitors. She was actually perky for other visitors. “Oh hi” she exclaimed to a man who arrived about five minutes later, her greeting ringing for the store.
The representative, who did eventually discuss my final billing and the schedule for closing the account, was succinct, bright and patient. Kudos to him. But my first impression was made by the greeter. Meh!